Is iHerb legit? Before finding out this it is necessary to know for what it is used… and what is iHerb offering and where did this originate from. Let’s see if iHerb is legit or not and if it is a scam or if people can use it without any doubts and should not have any misconceptions about it.
iHerb is a website which has been functional since late 1996 and has been winning the trust of people for the last 26 and half years. It offers various health and wellness products from different manufacturers. The products iHerb offers from different retailers is sold and shipped by iHerb solely, it does not allow any other third parties to sell those similar products. And iHerb also offers the best discounts it can, they offer unmatchable offers on their products.
Thus getting so many things and offers at one place raises a doubt in one’s mind that can it be true or is it a scam, to know the truth behind iHerb, read the article further and you will discover the truth about it.
What is iHerb?
iHerb was founded back in the late 1996, with a mission to make wellness products accessible to everyone around the world. The company sells over 300,000 products which are sold under their brand name. Some of these are bought through some other manufacturers and some are manufactured at their own manufacturing units and are sold by them only.
iHerb has been shipping its products in over 185 countries and has gained its popularity amongst the people because of its promising products and quality in these health and wellness products. The company has established over nine centres in the United States, Hong Kong and South Korea and these are all climate-controlled and ISO compliant places for manufacturing and storing the products for longevity.
iHerb offers various products like vitamins, supplements and natural care products. Other varieties of products sold by the website other than wellness and health products are:
- self-care products
- pet food
- baby products
Key Takeaways about iHerb
- iHerb provides genuine products at competitive pricing.
- All its products are GMP certified.
- The payment method followed at the payment gateway is secured as it is a PCI DSS compliant process.
- The customer care at iHerb is quite responsive and the company also offers proper tracking information to the buyers.
- iHerb offers shipping options for international clients.
- There is a mix of positive and negative reviews about iHerb but it cannot affect its overall legitimacy.
Know More: is Rugs.com Legit
Who is iHerb for?
iHerb is known for being an environmentally conscious retailer in the health and wellness sector, appealing to customers who are mindful of their ecological footprint.
The company emphasizes reducing its environmental impact in various ways. iHerb operates primarily digitally, sending order confirmations and updates via email to avoid paper waste.
In its fulfillment centers, iHerb implements eco-friendly practices like using automatic lighting, battery-operated forklifts, reusable pallets, and reusable garbage bags. The company is also innovating with lighter, stackable cartons for shipping, aiming to reduce fuel consumption for global deliveries.
Moreover, iHerb prioritizes recyclable materials for packaging. This includes using paper-based tape, wraps, void fillers, labels, and corrugated boxes, opting for these over less sustainable options like bubble wrap and acrylic tape.
Is iHerb legit?
iHerb is legit as we have gone through many reviews and ratings of the customers. There is a mix of positive as well as negative reviews from the side of the customers regarding their customer services, products and other reviews.
To thoroughly understand iHerb legitimacy, offerings, pricing, and customer service, we undertook the following steps:
- We combed through numerous reviews on credible independent sites like Trustpilot and the Better Business Bureau (BBB).
- We explored discussions about iHerb on online forums, including Reddit.
- We also tapped into the experiences of Healthline staff who have previously ordered from iHerb, asking them to record and share their direct experiences.
What products does iHerb offer?
iHerb provides a range of health and wellness products that individuals can incorporate into their dietary, fitness, and overall lifestyles. Here are some of the categories offered by the company.
Supplements: iHerb offers various supplements like 5-HTP, biotin, fish oil and multivitamins.
Individuals have the option to refine their search for supplements based on type or specific conditions, such as men’s health, when browsing iHerb’s offerings. Furthermore, customers can narrow down their choices to products included in iHerb’s iTested program. The presence of the iTested logo indicates that an independent third party has assessed the product to ensure its quality, safety, and authenticity.
It’s important to be aware that the Food and Drug Administration (FDA) does not grant approval for the safety or effectiveness of dietary supplements, nor does it endorse product labeling prior to distribution. However, the FDA does possess the authority to request product label updates for accuracy or issue recalls if necessary.
Sports: iHerb offers various products for the people who are quite active and are sports enthusiasts, products like, BCAA supplements , creatine, whey protein , L-arginine and many more.
Bath: iHerb offers various personal care and bath products such as essential oils, face masks, hair products like shampoo and conditioner, body lotions, aromatherapy and many others.
Customers have the option to refine their search within this section by category. Alongside bath and personal care items, iHerb provides a range of over-the-counter products to address common cold and flu symptoms, seasonal allergies, and pain relief.
Beauty: It also offers several beauty products like acne creams, face moisturisers, skin oils, and face beauty masks. It also sells various makeup products as well as accessories and people can personalise their search in the section as it allows filters while searching.
Baby care products: iHerb offers various baby care products like baby bathing products, vitamins for children and parents, baby and toddler food items. And in this section people can find the products from different companies.
Know More: is MyFitnessPal Legit
How to make a successful order with iHerb?
Willing to shop at iHerb? Here’s a quick guide to get you started:
- Visit iHerb.com.
- At the top of the page, set your site preferences – choose Malaysia as your shipping destination, and select your preferred language and currency.
- If you’re new to iHerb, create an account, or log in if you already have one.
- Use the search function to find the products you need.
- Select the quantity of your desired items and click ‘add to cart’.
- When you’re ready to purchase, proceed to checkout. Here, you’ll select a shipping method, enter your delivery and payment information, and review the total cost.
- Confirm and place your order, then simply wait for your items to be delivered.
How much does iHerb products cost?
iHerb’s product prices vary, ranging from approximately $1 to $50 or some products might cross it also. The company frequently discounts select products on its website, and customers can explore these promotions on iHerb’s homepage.
There are multiple ways to economize when shopping at iHerb.
The company presents an Autoship and Save Program, a subscription service that allows customers to save 5% on each order for eligible products.
Furthermore, iHerb extends a Rewards Program. Shoppers have the opportunity to earn commissions when friends and family make purchases using their unique referral code. Additionally, individuals can earn $1 for each review they contribute.
Customer ratings on different websites
Google Play Store: iHerb has gained 4.8 stars from the reviews of approximately 623 k people on Google Play Store which counts for its legitimacy amongst the people.
App Store: iHerb has gained 4.8 stars from the reviews of approximately 132.5 k people on the App Store which counts for its legitimacy amongst the people.
TrustPilot: iHerb has gained 2.6 stars from the reviews of approximately 3k people on the website with 30 percent of the total people giving 5 star reviews on Trustpilot.
Sitejabber: iHerb has gained 1.65 stars from the reviews of approximately 1k people on the website. And it has gained a 2 star rating for its value, shipping and quality of the website.
See Also:- Is Klook Legit
User Experience and Reviews
Reddit iHerb Reviews Compilation
Review by XiaoShanA
- Experience: Positive, used iHerb for nearly a decade in multiple countries without issues.
- Tip: Recommends using a referral code for a discount on the first order.
Review by squeakytea
- Cautions: Legitimate but advises caution with shipping outside the USA due to potential extra fees with DHL ‘global mail’.
- Advice: Suggests using airmail for orders under 4lbs/$20 to avoid additional charges.
Review by CandleMedPet
- Feedback: Positive experience; the product (CeraVe PM) arrived as expected.
- Suggestion: Encourages using all available coupons and referral codes for better deals.
Review by evelinisantini
- Opinion: Positive, long-term customer.
- Recommendation: Advises searching for coupon codes for additional savings.
Review by Fearthefanny
- Comment: Endorses iHerb as a great website, used multiple times in the US and UK.
Review by ddisturbed
- Impression: Very positive, notes the site’s popularity worldwide.
Review by CircusGirl44
- Insight: Finds iHerb fantastic for reasonably priced skincare, with reliable and affordable shipping to Europe.
Read Also:- Is Super.com Legit
Sitejabber Reviews on iHerb
Review by Marta B.
- Issue: Poor experience with returns and customer service; loyal 10+ year customers faced unrefunded returns and blocked accounts.
- Update: Despite claims of assistance from iHerb’s Michael, issues remained unresolved.
- Tip: Warns about horrible customer service and the returns process.
Review by Samantha C.
- Experience: Extremely positive; fast shipping and good customer service.
- Observation: Prices competitive, shipments consolidated into one box for efficiency.
- Update: Repeat purchases remained consistently satisfying, contrasting with slower shipping from other sites.
- Tip: Advises ordering in-stock items separately to avoid delays; experienced rapid delivery.
Review by Aeflick N.
- Complaint: Terrible experience with delivery and customer service; accuses the company of withholding a refund for undelivered items.
- Accusation: Suspects fake reviews and outsourced customer service.
- Tip: Warns about potential breach of UK consumer laws.
Review by PATRICK F.
- Problem: Difficulty in communication and resolving delivery issues; items not received.
- Incident: Package reportedly sent to the wrong state, customer service unhelpful.
- Reaction: Chose to dispute the transaction with their bank due to the inability to resolve the issue with iHerb directly.
- Opinion: Recommends doing business elsewhere due to the inability to speak to a human representative.
Trustpilot Reviews on iHerb
Review by Marwb
- Rating: 1 out of 5 stars
- Experience: Long-time loyal customers faced issues with returns and customer service.
- Issue: Difficulty in getting refunds for returned items and accounts blocked after raising disputes.
- Summary: Expresses shock at the negative experience after a decade of patronage.
Review by S Cotes
- Rating: 1 out of 5 stars
- Problem: Issues with inputting a UK address and lack of assistance.
- Result: Aborted order and deleted account due to frustration.
- Opinion: Advises against dealing with companies that show a lack of customer care.
- iHerb’s Reply: Apologized and requested further information to assist.
Review by Andrew Willis
- Rating: 1 out of 5 stars
- Complaint: Poor customer service, package not delivered.
- Details: Package returned to sender, likely due to shipping issues with an apartment building.
- Action: Had to seek a refund and consider a chargeback.
- Advice: Warns others about potential issues with the company.
- iHerb’s Reply: Apologized, confirmed refund processing, and advised against chargeback for quicker resolution.
Review by Cynthia C
- Rating: 2 out of 5 stars
- Concerns: Multiple issues over a year and a half of use.
- Specifics: Late notifications for subscriptions, inefficient packaging, and difficulty in canceling subscriptions.
- Feedback: Customer service is responsive but not always helpful.
Know More: Is Vio Legit
App Store Reviews on iHerb
Review by Ashraf2597
- Feedback: Positive experience, noting significant improvements in health, energy, and mental clarity.
- Highlights: Praises the diverse blend of vitamins, minerals, amino acids, and antioxidants.
- Personal Recommendation: Strongly recommends OPTI-MEN for its comprehensive and effective formula.
- Note: Advises consulting a healthcare professional before starting new supplements.
Review by R.B. – Phila.
- Issue: “Bait & switch” holiday special experience.
- Experience: Frustration with order cancellation due to items being out of stock, despite being charged, and not receiving the same discount when the items were back in stock.
- Response Desired: Expects an explanation from iHerb and considers ceasing patronage due to the negative experience.
Review by ABlank15
- Problem: Poor customer service on a delayed order.
- Situation: Issue with a refund request for a delayed order; tracking updated only after the refund request.
- Critique: Unhelpful customer service, placing blame on the customer for delivery delays.
- Overall Opinion: Disappointed with the lack of communication and accountability from iHerb.
Review by Abu Redha Ali
- Experience: Generally positive with quick delivery and competitive prices since 2016.
- Discounts via email are time-sensitive.
- Limited brand availability.
- Occasional stock outages.
- Challenges with managing reorders and account settings due to lack of human customer service.
- Overall Opinion: Praises product quality but notes the absence of human interaction for customer support.
Google Play Store Reviews on iHerb
Review by Tina Katze
- Feedback: Highly positive.
- Highlights: Fast shipping, no issues with damaged packages.
- Benefits: Convenience of purchasing organic spices, food items, and supplements in one place.
- Comparison: Found savings compared to Amazon.
- Perks: Low threshold for free shipping, rewards through referrals and product reviews.
- Recommendation: Encourages others to try iHerb.
Review by Elwyn Jencks
- Feedback: Negative due to app performance.
- Issues: Buggy app with problems like disappearing wishlist items, multiple window spawning, and loss of browsing data when switching apps.
- Impact: Frustration over lost research and wishlist items.
Review by julie baldwin
- Feedback: Extremely positive regarding the app’s usability.
- Features: User-friendly interface, detailed product information, 360 view of labels, ranking system, multiple lists for shopping organization.
- Order Management: Easy to view past orders and accurate tracking.
- Customer Service: Timely and helpful live chats.
- Personal Impact: Especially valuable for overseas living.
- Overall Opinion: App is a game changer.
iHerb is a legit e-commerce website which can be used to order wellness and health related products, including self-care products as well as baby care products. It can be used without any doubt as it offers genuine quality products and delivers across the 185 countries.
iHerb has a website which can be accessed on the web and an app is also available on both App Store as well as Google Play Store. Users can easily order from any of these options. It also offers an option of filters which allows the users to see and compare the products they are willing to buy for themselves.
Thus it can be stated that iHerb is legit and can be utilised without doubt and it offers various wellness and healthcare products which can be trusted for use, and ordering form their own gateways offers best rates and discounts to people.
Is iHerb legit?
Yes, iHerb is legit if used with care and according to the reviews on different websites it is a genuine website.
When was iHerb started?
iHerb became functional in 1996 and has been accessible to users since then.
What products are offered by iHerb?
iHerb offers health care and wellness products in different categories.
iHerb ships its products to how many countries?
iHerb ships its products to over 185 countries.
What are the common benefits of ordering from iHerb?
Benefits of ordering from iHerb are that it ensures good quality products, good discounts and a huge range of products in the field.
Are all the reviews about iHerb positive?
Each coin has two sides. Similarly there are advantages and disadvantages of ordering from iHerbs but maximum of the reviews are positive and if they are not positive then also it can be seen that the issues are resolved by the company sometimes.
Is iHerb trustworthy and reliable?
Yes, it is a trustworthy and reliable option as it has been proven to be legitimate but always see the pros and cons as well as how much it is costing.