Vivid seats is a middleman which connects sellers and buyers for various tickets to concerts, NBA games and other sports events, theater and other events. Today we are going to see if the website is legit or a scam taking money from the people.
And to check whether the website is legit or not we are going to refer to reviews on different websites provided by its buyers. Thus to know about the website’s legitimacy status read the article in detail and you will be able to reach a conclusion and decide whether to buy from them or not.
What are Vivid Seats?
Vivid Seats is an online marketplace that provides a platform for users to buy and sell tickets to live sports, concerts, theater, and other entertainment events. Founded in 2001, the company aims to connect fans with their favorite events through a user-friendly website and mobile app, offering a wide selection of tickets for events across the United States and beyond.
Key features of Vivid Seats include a 100% Buyer Guarantee, which promises that tickets will be valid and arrive in time for the event or purchasers will receive a refund. The platform also offers a rewards program that allows buyers to earn credits on purchases, which can be used towards future ticket purchases. Vivid Seats differentiates itself with its emphasis on customer service and the security of transactions, ensuring that both buyers and sellers have a safe and reliable experience when trading tickets.
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Key Takeaways about Vivid Seats
Extensive Event Coverage: Vivid Seats offers tickets to a vast array of live events, including sports, concerts, theater performances, and more, catering to a wide range of entertainment tastes.
Guaranteed Satisfaction: The platform stands out with its 100% Buyer Guarantee, ensuring ticket authenticity and timely delivery, or buyers receive their money back, offering peace of mind.
Loyalty Rewards: Customers benefit from a rewards program that accrues credits on ticket purchases, redeemable towards future buys, encouraging ongoing engagement with the platform.
Ease of Use: With a user-friendly website and mobile app, Vivid Seats simplifies the process of buying and selling tickets, making it accessible and convenient for everyone.
Transaction Security: Highlighting the importance of secure transactions, Vivid Seats implements robust protection for both buyers and sellers, ensuring a safe marketplace experience.
Exceptional Customer Support: The platform emphasizes excellent customer service, providing assistance and support to ensure a smooth and satisfactory transaction process.
Transparent Pricing: Vivid Seats offers clear pricing details, including fees and seating options, allowing consumers to make informed decisions without hidden surprises.
Global Reach: While primarily focused on U.S. events, Vivid Seats also features tickets for selected international events, broadening the spectrum of entertainment opportunities.
Vivid Seats combines a secure, customer-friendly platform with a comprehensive selection of live events, establishing itself as a go-to marketplace for fans seeking to experience the thrill of live entertainment.
How does Vivid Seats Work?
Vivid Seats operates as a user-friendly online marketplace that facilitates the buying and selling of tickets to a wide range of live entertainment events, including sports, concerts, theater performances, and more. Here’s a breakdown of how it works:
- Search and Browse: Users can easily search for events by name, artist, team, or venue, or browse through categories to find tickets for their desired event.
- Selection: Once an event is chosen, buyers can view available tickets, including detailed information on seat locations, prices, and any additional fees.
- Purchase: After selecting tickets, buyers proceed to checkout, where they can review their order, enter payment information, and complete the purchase securely.
- Guarantee: Vivid Seats provides a 100% Buyer Guarantee, ensuring that tickets are authentic, will arrive before the event, and are valid for entry.
- Delivery: Tickets are delivered to the buyer through the method specified at the time of purchase, which can include electronic delivery, instant download, or mail.
- Listing Tickets: Sellers can list their tickets on Vivid Seats by providing details about the event, ticket location, and asking price.
- Setting Prices: Sellers have the flexibility to set their own ticket prices. Vivid Seats may offer pricing guidance based on market demand and event popularity.
- Sale Notification: Once the tickets are sold, the seller is notified by Vivid Seats with instructions on how to deliver the tickets to the buyer.
- Payment: After the event has taken place and the buyer’s entry with the tickets is confirmed, the seller receives payment from Vivid Seats, minus any applicable service fees.
Vivid Seats aims to make the process of buying and selling event tickets as smooth and secure as possible, providing a platform that ensures transparency, security, and customer satisfaction.
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are Vivid Seats Legit or a Scam?
According to the information and reviews available on the internet Vivid Seats is a legitimate website for buying tickets for various sports events, live performances, NFL as well as NBA tickets and many more. But before buying any ticket from Vivid Seats people should keep in mind that it is just a middleman which acts as a connecting link between the sellers and buyers.
Thus buying tickets from Vivid Seats buyers are recommended to see if the seller has a good reputation with other customers or it is a scam, because of various different sellers on the platform some might turn out to be scammers snatching money and not providing actual tickets.
However, the website is legit but some sellers may be scams. Hence people are recommended to pay for any tickets after a thorough research to not to lose their hard-earned money.
Safe Ticket Buying Tips for Vivid Seats Users
Shopping for tickets on Vivid Seats can be a great way to secure seats for your favorite events. To ensure a safe and satisfying purchase experience, consider the following tips:
- Use Official Vivid Seats Platforms: Always make your purchases through the official Vivid Seats website or mobile app to ensure the security of your transaction.
- Understand the 100% Buyer Guarantee: Familiarize yourself with the details of Vivid Seats’ 100% Buyer Guarantee, which ensures your tickets will be valid, arrive in time, and match the description provided at the time of purchase.
- Check Seller Ratings: If available, review ratings or feedback for ticket sellers on the platform to gauge reliability and customer satisfaction.
- Review Seating Details: Carefully examine the seating chart and ticket details, including any notes about the view, to ensure the tickets meet your expectations.
- Be Aware of Pricing: Understand the total cost of your purchase, including ticket prices, service fees, and any delivery charges, to avoid surprises.
- Secure Payment: Use a credit card or another secure payment method when purchasing tickets. Credit cards often offer additional consumer protection in case of disputes.
- Keep Records: Save copies of your transaction, including confirmation emails and receipts, which may be useful if you need to reference your purchase or contact customer support.
- Contact Customer Support for Questions: If you have any questions or concerns about your tickets, reach out to Vivid Seats’ customer support for assistance.
- Plan for Electronic Delivery: Many tickets are now delivered electronically. Ensure you understand how to access and use your e-tickets before the event.
- Stay Informed: Sign up for event notifications or check the event status closer to the date, as schedules and venues can sometimes change.
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Expert Insights: Truth About Vivid Seats
What Industry Experts Says about Vivid Seats
- TrustPilot: 3.9 Star Rating
Vivid Seats has garnered a TrustScore of 3.9 out of 5 on TrustPilot, based on 12,908 reviews, indicating a generally favorable customer perception. The majority of reviewers, 59%, have awarded the platform a 5-star rating, highlighting positive experiences. However, a significant minority, 27%, have given the service a 1-star rating, pointing towards areas of dissatisfaction. This spread of reviews reflects a diverse range of customer experiences, from high satisfaction with the service and ticket purchases to concerns and issues that have impacted the overall rating.
- Glassdoor users about Vivid Seats: Mixed Reviews
The Glassdoor reviews for Vivid Seats present a mixed picture, culminating in an overall rating of 3.1 out of 5, with 50% of the 402 total reviewers willing to recommend the company to a friend. On the positive side, employees praise the company for its strong team dynamics, highlighting “some really great people” working across both Operations and Corporate sectors, and commend the immediate availability of good benefits from day one of employment.
However, negative feedback centers around management issues, with a significant number of reviews criticizing “Bad Management” and “Bad managers,” suggesting that leadership quality and practices may be areas in need of improvement.
- Sitejabber Users about Vivid Seats
Vivid Seats has gained a commendable rating of 4.05 stars from 2,362 reviews on Sitejabber, suggesting that the majority of customers are generally pleased with their experiences. The platform is often praised for its customer service, seamless process to purchase tickets, and the availability of parking passes, highlighting its efficiency and reliability in providing a satisfactory ticket-buying journey. It holds the 7th position among ticket sites, showcasing its popularity and trust within the market.
However, ratings for service, value, shipping, and quality hover around the 3-star mark, indicating room for improvement in these areas. Returns have been rated slightly lower at 2 stars, suggesting some challenges with the return process.
- ScamAdviser Analysis
VividSeats.com boasts a high trust rating on ScamAdviser, suggesting it’s a legitimate and safe platform for purchasing event tickets, not a scam site. With a Trustscore of 100 out of 100, the positive evaluation stems from an automated analysis of various factors, including technology use, domain ownership duration, and the absence of malware or phishing activities. The overwhelming evidence supports VividSeats.com as a trusted marketplace for event tickets.
Buyers have rated Vivid Seats with 3.9 stars out of 5 on ScamAdviser of its 13867 reviews and out of these 8295 users have given it a 5 star rating whereas 3800 users have given it 1 star and were not happy at all.
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- BBB Accreditations for Vivid Seats
Vivid Seats has been accredited by the Better Business Bureau (BBB) with an A+ rating but the customer rating for the website is 1.04 out of 5 stars which is very low.
- App Store Ratings: High
Vivid Seats has been rated highly on the App Store with a star rating of 4.7 out of 5 and this is the overall rating of 353.7 k users. The application has been highly appreciated and loved by the users on the App Store and this is quite understood from the comments they have made.
- Google Play Store Ratings: High
On Google Play Vivid Seats has been rated with a mixed rating by 21.5 k users and the app has accumulated a rating of 3.7 stars. The application has been loved by many but lower ratings have also been given by some people.
Vivid Seats emerges as a legitimate and reliable online marketplace for purchasing tickets to a wide array of live events. Its commitment to customer satisfaction is underscored by a series of positive features, including a robust buyer guarantee, an extensive selection of tickets, and praised customer service. While the platform demonstrates a high level of security and trustworthiness, as indicated by its strong overall positive reception, it also maintains a transparent approach to transaction safety and customer support.
The presence of a rewards program further enhances its appeal by offering added value to repeat customers. The vast majority of customer experiences and security measures in place suggest that Vivid Seats is a dependable option for fans seeking to attend live events.
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What are Vivid Seats?
Vivid Seats is an online ticket marketplace where users can buy and sell tickets to sports, concerts, theater, and other live entertainment events.
Is Vivid Seats legitimate?
Yes, Vivid Seats is a legitimate platform that provides a secure environment for buying and selling tickets, backed by a 100% Buyer Guarantee.
How does the Buyer Guarantee work?
The Buyer Guarantee ensures that your tickets will be valid, arrive in time for the event, and match the description provided at the time of purchase, or you’ll get your money back.
Can I sell my tickets on Vivid Seats?
Yes, you can list and sell your tickets on Vivid Seats. The platform offers tools and guidance for sellers to set prices and manage listings.
How are tickets delivered?
Ticket delivery methods vary and can include electronic transfer, instant download, or mail, depending on the event and the seller’s preference.
What payment methods does Vivid Seats accept?
Vivid Seats accepts various payment methods, including major credit cards and PayPal, ensuring a convenient checkout process.
How can I contact Vivid Seats customer service?
Vivid Seats customer service can be reached through their website, offering support for any questions or concerns regarding ticket purchases or sales.