Kiwi.com is an online travel agency founded in 2012, known for offering a comprehensive search engine that allows users to find and book a wide range of travel services, including flights, trains, and buses. The platform is particularly recognized for its proprietary algorithm, which combines flights from different airlines into unique itineraries that can often save travelers money, especially on multi-segment trips that might not be available through traditional booking sites.
Key Takeaways about Kiwi.com
- Virtual Interlining: Kiwi.com’s standout feature, allowing travelers to book connecting flights across different airlines that do not usually cooperate, potentially leading to cheaper overall journey costs.
- Guarantee: Kiwi.com offers a guarantee to protect travelers in case of flight cancellations, delays, or schedule changes that might affect their itineraries, offering alternative arrangements or refunds.
- Wide Range of Travel Options: Besides flights, Kiwi.com also provides booking options for trains, buses, and car rentals, aiming to cover various aspects of travel planning.
- Global Reach: The platform offers travel options from a vast array of airlines and transport providers, covering destinations worldwide.
- User-Friendly Interface: Both the Kiwi.com website and mobile app are designed to be intuitive and easy to use, simplifying the search and booking process for travelers.
Kiwi.com aims to make travel more accessible and affordable by leveraging technology to offer innovative booking solutions and comprehensive customer support.
How does Kiwi.com Work?
Kiwi.com operates as an innovative online travel agency that streamlines the process of booking various modes of travel, making it simpler for travelers to plan their journeys. Here’s how it functions:
- Comprehensive Search Engine: Users start by entering their travel details, such as departure and destination cities, dates, and the number of passengers. Kiwi.com’s search engine then scans through a wide range of flights, trains, and buses to find the best options available.
- Virtual Interlining Technology: One of Kiwi.com’s standout features is its ability to create unique itineraries by combining flights from airlines that don’t traditionally cooperate. This can result in significant savings and more route options for travelers.
- Booking Process: Once users select their preferred itinerary, they can proceed to book directly through Kiwi.com. The platform handles the transaction, offering a single point of purchase for flights, trains, buses, and even car rentals.
- Kiwi.com Guarantee: To protect customers from potential issues such as missed connections due to flight delays, cancellations, or schedule changes, Kiwi.com offers a guarantee. This may include alternative arrangements or compensation to ensure travelers reach their destination.
- Customer Support: Kiwi.com provides customer support to assist travelers with inquiries, changes to their bookings, or help with any issues that may arise during their trip.
- Travel Options and Extras: In addition to booking transportation, Kiwi.com also allows users to add extra services to their itinerary, such as seat selection, additional baggage, or travel insurance.
- Global Reach: Kiwi.com’s platform includes travel options from hundreds of airlines and transport providers, covering destinations worldwide, making it a comprehensive tool for global travel planning.
- Mobile App: For added convenience, Kiwi.com offers a mobile app that allows travelers to search, book, and manage their trips on the go. The app also provides travel updates and notifications.
By leveraging advanced technology and offering a wide range of travel services, Kiwi.com aims to simplify the travel planning process, making it more accessible and affordable for people to explore the world.
is Kiwi.com Legit or a Scam?
According to the information and reviews available on the internet Kiwi.com is quite legitimate as it acts as a channel to book various flights and other ways to travel from one place to another at cheaper rates. But the legitimacy according to people is dependent on various agendas thus all of it has been explained below for you to decide if Kiwi.com is legitimate for you or not.
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Arguments Supporting Kiwi.com’s Legitimacy:
- Established Company: Since its inception in 2012, Kiwi.com has operated as a registered business, boasting IATA accreditation among other professional credentials.
- Strategic Partnerships: The platform collaborates with well-known airlines and transportation providers, enhancing its service reliability.
- Secure Transactions: Kiwi.com ensures financial safety through secured payment options and offers protection plans for purchases.
Considerations About Their Service Model:
Unique Booking Strategy: Kiwi.com differentiates itself by combining flights from various airlines into single itineraries, often resulting in separate tickets. This approach may lead to:
- Extended Layovers: The necessity to re-check luggage during layovers could require additional time between flights.
- Indirect Airline Communication: Any changes or issues generally require intervention from Kiwi.com’s customer support, potentially delaying resolutions.
- Baggage Policy Confusion: The mix of separate tickets might lead to inconsistent baggage policies, incurring extra costs.
- Positive Experiences: Many customers value Kiwi.com for its competitive pricing and innovative flight combinations.
- Negative Feedback: Issues such as flight cancellations, challenges with customer service, and the complexities of dealing with separate tickets have been reported.
Kiwi.com is a legitimate entity in the travel industry, its unique service model demands careful consideration and proactive planning by its users to fully leverage its benefits while minimizing potential drawbacks.
Safe Shopping Tips for Kiwi.com
Factors which can save the buyer from any scam while ordering from Kiwi.com:
- Assess Your Needs: Kiwi.com may be appealing for those prioritizing cost savings and unique travel options. For a more streamlined travel experience with direct airline interaction, consider alternative platforms.
- Plan for Contingencies: Equip yourself with backup plans and keep all necessary travel documents accessible to mitigate any unforeseen travel disruptions.
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Expert Insights: Truth About Kiwi.com
What Industry Experts Says about Kiwi.com
- TrustPilot: 3.7 Star Rating
Kiwi.com holds an average TrustScore of 3.7 out of 5 on TrustPilot, based on a substantial number of reviews totaling 101,534, positioning it as a notable player in the Travel Aggregator category. The majority of users, accounting for 59%, have given Kiwi.com a 5-star rating, indicating a high level of satisfaction with the service provided.
However, a significant 27% of the reviews are 1-star, reflecting a portion of customers who faced issues or were dissatisfied with their experiences. Kiwi.com actively engages with its customer base, replying to 95% of negative reviews within two weeks and seeking feedback to enhance their services.
- Reviews.io: 1.1 Rating
Kiwi.com has been rated 1.1 out of 5 stars on Reviews.io and it is the accumulative rating of 1061 users. Only 2 percent of the users recommend Kiwi.com for booking their travels with, which is really very low.
- Sitejabber about Kiwi.com
Kiwi.com receives a low rating of 1.08 stars from 2,098 reviews on Sitejabber, indicating widespread dissatisfaction among its customers. The majority of complaints highlight issues with customer service, problems with credit card charges, and difficulties obtaining full refunds. With such feedback, Kiwi.com finds itself ranked 254th among sites offering plane tickets.
The service, value, shipping, returns, and quality aspects all receive a 1-star rating, underscoring the significant challenges customers face when dealing with the company. Furthermore, Kiwi.com’s lack of responsiveness to reviews points to a potential area for improvement in customer engagement and support.
- ScamAdviser Analysis
Kiwi.com boasts a high trust rating on ScamAdviser, indicating it is a legitimate and safe platform for travel services, not a scam. With a TrustScore of 100 out of 100, the assessment is based on an extensive automated analysis of multiple online data sources, such as technology usage, company location, and positive customer reviews. The site’s significant web traffic, long domain ownership, and years of operation contribute to its credibility.
Kiwi.com has been given a 3.6 star rating out of 5 by its users on ScamAdviser and this is the combined rating from 104469 users on the platform.
- BBB Accreditations for Kiwi.com
Kiwi.com has not been accredited by the Better Business Bureau (BBB) and has been given an overall grade B+ by the website.
- App Store Ratings: High
Kiwi.com has been rated highly on the App Store with a star rating of 4.6 out of 5 and this is the overall rating of 26.7 k users. The application has been highly appreciated and loved by the users on the App Store and this is quite understood from the comments they have made.
- Google Play Store Ratings: High
On Google Play Kiwi.com has been rated highly by 91.9 k users and the app has accumulated a high rating of 4.2 stars. The application has been loved by almost all the people as lower ratings have been given by very fewer people.
Kiwi.com has established itself as a reputable online travel agency, catering to a wide array of travel needs with its innovative booking platform. Its high trust rating reflects a strong foundation of legitimacy, supported by positive feedback from a vast customer base and a significant level of web traffic. The platform’s commitment to security and customer satisfaction is evident through its use of secure payment methods and the provision of comprehensive travel options.
With its user-friendly interface and the Kiwi.com Guarantee protecting against travel disruptions, the platform stands out as a trustworthy option for planning and booking travel arrangements.
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Can Kiwi.com book hotels or car rentals?
Yes, Kiwi.com offers options for booking accommodations and car rentals in addition to flights, making it a comprehensive travel platform.
Is there a fee for using Kiwi.com?
Kiwi.com may include service fees within the booking cost. These are disclosed during the booking process for transparency.
How can I manage my booking on Kiwi.com?
Bookings can be managed through your Kiwi.com account on the website or mobile app, where you can view itinerary details, make changes, or add services.
What is the Kiwi.com Guarantee?
The Kiwi.com Guarantee offers protection against flight cancellations, delays, and schedule changes, providing alternative solutions or compensation.
Can I earn airline miles for flights booked through Kiwi.com?
Earning miles depends on the airline’s policy. It’s advisable to check directly with the airline if miles can be credited for bookings made through Kiwi.com.
How does Kiwi.com handle flight cancellations by the airline?
In case of an airline cancellation, Kiwi.com works to find you an alternative flight or offers a refund according to the Kiwi.com Guarantee policy.
What action does Kiwi.com take if my flight gets canceled?
In case of cancellations, we assist in finding alternative flights, though some fees might be incurred. Promptly contact us for support.
With separate tickets, will I need to check in for each flight?
Yes, travelers must collect their luggage and complete check-in procedures for each connecting flight.
How does seat selection and adding baggage work?
Options for selecting seats and adding baggage are determined by the airlines’ policies. Review your booking for specific details.
What are the ways to contact Kiwi.com’s customer support?
The support is accessible via our website, app, chatbot, and 24/7 phone service in select countries.
What languages are supported by Kiwi.com’s customer service?
Our customer service team is multilingual, offering support in English, Spanish, French, German, and more.
Can you explain Kiwi.com’s refund policy?
Refunds are evaluated on a case-by-case basis. For detailed information, please visit our Help Center.